NatWest Group has appointed Harsh Agarwal as Managing Director, Customer Experience & Engagement.
He joins the Retail Banking leadership team as the bank continues its growth push.
The function brings together propositions, segment strategy and digital experience within Retail Banking.
Agarwal will lead efforts to simplify NatWest’s mobile app, digital journeys, products and services for customers.
He joins from IKEA, where he held senior leadership roles, following six years at Target across product management, engineering and ecommerce.
“Harsh’s global consumer experience and ability to turn insight into commercial value will help us deliver simpler, more personalised banking and grow deeper customer relationships,”
said Solange Chamberlain, CEO of Retail Banking at NatWest Group.
“The opportunity to make a meaningful difference for millions of customers through the strength of the NatWest brand is what drew me to the role,”
said Harsh Agarwal.
Featured image: Edited by Fintech News Australis, based on image by tigger11th via Magnific
